hyundai banner
Edit Template
Edit Template

How accessible is the public transport system?

In England during 2017/2018, the Department of Transport found that a population of 9.8 million held older and disabled concessionary travel passes. With that in mind, is there enough being done to make the nation’s means of public transport accessible for disabled people and the elderly? With assistance from stairlift manufacturer Acorn Stairlifts, we’ve investigated this issue…

Across the UK a lot of the population choose public transport to  get from A to B. The Department for Transport’s Transport Statistics, Great Britain 2018: Moving Britain Ahead, reported that 4.85 billion local bus passengers were completed through the UK during 2017/2018 and National Rail completed 1.71 billion passenger journeys. During the same period, 270 million passengers used light rail and tram systems, which is a record since comparable records were documented. 

Issues being highlighted regarding accessible public transport

Kings Cross railway station - accessible meeting point

UK-based poet and artist, Jamie Hale and voiced his disappointment towards the UK’s transport system and feels that it doesn’t cater enough for disabled passengers in an opinion piece for The Guardian, going as far as to state that London alone “has one of the best public transport systems in the world, yet only about a quarter of underground stations are fully accessible for me”. 

Being also an activist with groups like Disabled People Against Cuts, and Not Dead Yet UK, Mr Hale was keen to point out some positive feedback, regarding London’s public transport system. He accredited buses in the city for having wheelchair-accessibility and the pavements are passable, while a system entitled Turn Up & Go is designed to allow passengers who are disabled to travel spontaneously. 

However, Mr Hale does go on to express strongly that London’s rail network has a reliance on staff-assisted travel for many of disabled passengers. Using a real-life situation, Mr Hale had said that this means he must wait for a staff member to set up a ramp and then assist him with boarding the train – many times of which he ends up travelling within the vestibule of the transportation system. 

He added: “Even when the train has a wheelchair space, I’m rarely put in it. If I want to get off, I have to hope the staff remember me. They often don’t, leaving me either shouting at passengers to find platform staff or relying on friends. Otherwise, I have to eat into my care hours and bring a carer with me who can find staff when I’m inevitably forgotten. Of my last six journeys, I was only met correctly on two — the rest of the time, the ramp didn’t arrive, or it was sent to the wrong part of the train.”

Mr Hale, had continued to point out potential solutions, if were to be implemented would make both London’s and the wider UK’s transport system more accessible by including:

1.    Ensuring all trains have proper spaces for wheelchair users.

2.    Improving how those requiring assistance to alight from public transport can alert staff members on a platform when the necessary help hasn’t arrived.  

3.    Increasing the number of dedicated assistance staff members available for those using public transport.

4.    Introducing automated ramps which extend from trains to platform level.

5.    Making it free for carers and assistants to use public transport.

It’s not just Mr Hale, who feels aggravated by these issues too. Within its Independent. Confident. Connected report, disability equality charity Scope found that 40 per cent of disabled people often experience difficulties or issues when travelling via train across the UK. One in four also stated that negative attitudes from fellow passengers has led to them restricting their use of public transport.

The head of policy and public affairs at Scope, James Taylor stated: “From airports to buses, we’ve heard too many horror stories of disabled people let down by poor infrastructure, bad service, or being treated as an afterthought. This urgently needs to change.”

“A genuinely inclusive transport network would allow disabled people to be part of their community, work, and see family and friends. Progress towards fair and inclusive transport has been slow, and disabled people want to see change happening a lot faster.”

The Legal rights for accessibility on transport

The 2010 Equality act was introduced to cover the legality surrounding provision of accessible transport and completely replacing all prior equality legislation, such as Disability Discrimination Act. The premise of the act is to ensure that transport implements adjustments to provide a service for disabled people which is of the same standard to that of non-disabled people. Assistance measures should be put in place by those effected, to ensure that accessibility is met for disabled customers. 

The regulations mean that providers must do the following: 

1.    Not charge a disabled people extra or refuse to ravel to someone based on their ability 

2.    Refuse a disabled person from travel under genuine safety reasons

3.    Must guarantee accommodation for disabled people where prior notice is given and provide extra assistance if no notice is made. 

4.    Provide basic assistance in the terminal, when loading/unloading luggage or boarding/alighting from the transport

5.    Display information in accessible formats

6.    Provide training for all staff members in disability awareness and handling associated equipment

7.    Provide compensation for lost or damaged equipment

8.    Must allow registered assistance dogs to travel on transport including buses and coaches

Other methods of transport have slightly varying rules, for travel by sea and waterways:

1.    Assistance dogs are permitted but must follow national rules

2.    A temporary requirement should be provided if equipment is lost or damaged

3.    Standards of assistance should be filed by large establishments 

The Equality Act also sets requirements for guidelines regarding public transport vehicles, such as trains, buses, coaches and taxis and there are to be outlined by the government.

The standard allowance for travel is based on a ‘reference wheelchair, which measurements are a length of 1200mm, including extra-long footplates with a total width of 700mm. The sitting height from ground to top of head shouldn’t exceed 1350mm and the height of the footrest will be no more than 150mm

To justify all wheelchair sizes, the ‘reference wheelchair’ is the bigger then most models, which guarantees that users will have enough room. Some models are bigger however, and they may be unable to travel. Theoretically, if your wheelchair fits these requirements then you should be allowed to travel with it. If you are concerned about the size guidelines, you should contact your travel operator ahead of time for assurance, as many can provide further assistance.

For those using mobility scooters, they must be folded in order to travel, although smaller models are permitted on some buses and trains.

Further measurements to increase public transport accessibility

The success of a journey can sometimes come down to good planning and there are a variety of organisations who provide free advice. For blind or partially sighted customers, Describe Online is an example as it provides text descriptions of the layout of public spaces. Many transport facilities also rely on announcements to communicate with those who have limited sight, and the React AV system provides information on public spaces in an audio format. 

Some major cities across the UK have tram systems which haven proven to be a popular method of transport for its citizens and they often have concession or discounted fares for disabled and older passengers. All services now have wheelchair accessible platforms and level access is provided in all areas to avoid the use of ramps. Most mobility scooters and wheelchairs are allowed to travel on trams, but some do so on a permit basis which the user must apply for and display to travel. 

London has recognised the needs to increase accessibility on its public transport system. Transport For London are at the forefront of making their services inclusive to all abilities, including those with hidden disabilities. The in introduction of the ‘Travel Support Card’ enables users with any form of disability to seek assistance from staff if necessary, and the user can note down any important details to give staff a better idea of the support which they could provide.

There has been growth of accessibility across local communities across the UK too, with services such as door-to-door where passengers can rely on transport picking them up directly from their home. If you are unable to use public transport with your wheelchair, you could benefit from one of these services, often known as ‘dial a ride’, and your wheelchair can travel with you. These services are usually provided by local councils or authorities, and those who wish to use the service should consult the relevant authorities or the community pages in the phone book.

When comes to the safety and security of customers, regardless of their ability, the transport sector is certainly making advances. It is becoming more than just a matter of getting from a to b, as the inclusive nature of the facilities available becomes an important factor for those who want to use their services. 

Photo: ShutterStockStudio /

U Can 2 Magazine Free subscription
RSR Jixxu
The Sequal Trust

U Can 2 Magazines

Drive Magazines

Edit Template

Ucan2 Magazine is provided be Euromedia Associates Ltd
UK Registered Company Address: 10 Ashfield Rd, Chorley, PR7 1LJ

Tel: 01257 267677  Email:
Registered Company: 02662317  VAT Registration No: GB582161642

Euromedia Associates Ltd Publishers of U Can 2 Magazine  


Guaranteed Royal Mail distribution

Copyright © 2023. All rights reserved.

Designed By Euromedia Associates Ltd

Edit Template